Shipping & Returns

Return & Exchange Policy

* We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 12days". Before enjoying easy exchange & return policy. You must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition and not worn, altered or washed, with all tags attached.
* All ordered items are the right items you pick here. We promise you of the right order package.So if returning right items for a refund: all returned items are subjected to a restocking fee. It is Shipping and handling charges are non-refundable.
* If you want return or exchange order package, we do not cover the shipping cost. So you will be responsible for the shipping and handling costs. Additionally, we recommend that you insurance for your own protection, as we cannot be responsible for lost shipments.
* We will email the shipping address to you after you get our feedback here! All returned merchandise should be sent to the shipping address!


Special Holiday Return Policy

* During the busy holiday shopping season, we're making things a little easier on you, e.g. our normal 7-day return policy has been extended for 10 days.

Friendly Notice

* If you did not receive your tracking number more than 3 days after you placing the order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.
* You must contact us before sending the items back. All items sent back to us must be in their original condition and not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

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